FAQ

Shopping on the A&R US online store is easy: if you know what you are looking for, use the specific category links, such as ‘Hand painted Clutches ', 'Totes' section on the site. Once you have found an item, use the 'ADD TO BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account': • Track your orders and review past purchases; • Request your Return Authorization Number directly from your account; • Gain access to your ‘Wish List’; • Be notified when new products are available; • Save your address and card details for faster shopping; • Manage your account details and newsletter subscriptions.

If you’ve forgotten your password follow these steps to restore it: • Click on the Sign In icon in the top right corner • Select “Forgot Password” • Follow the instructions shown in the pop-up that will open • Insert your email address and click on send You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.

All the products shown on our website are available, subject to restriction due to some special materials and applicable to some countries of dispatch. In our online store every piece is unique, and one of a kind. For more information on pre-order, click here.

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy section.

We will not save your credit card details in “My account” section without your express consent. There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.

Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.

Due to international trading agreements and regulations, we are obliged to adhere to particular shipping restrictions. As a result, we are unable to ship some items made of exotic skins to some countries. In addition, some products manufactured in United States of America of certain compositions are not allowed to be shipped to the some countries. If you add a product to your shopping bag that we are not permitted to ship to the country of restriction, the site will automatically identify it and prompt you to remove it. For more information, please read our Shipping Information section.

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

We offer different shipping options to meet your needs. For further details, please visit our Shipping Information section.

All items are insured against theft and accidental damage while in transit from our Workshop to the shipping address.

We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

It is not possible to combine orders or add items to an existing order.

Once you have completed the online purchase process, you will receive a confirmation email to the address used to place the order. Payment will be taken from your credit or debit card at the time of order confirmation.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.

We aim to ship all orders within 24 hours. Orders placed before 2pm will be shipped the same day, those made thereafter will be shipped from our workshop the next day. Estimated delivery times are to only be used as a reference, and we are not responsible for any delay caused by credit card payment authorization. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now so you can track future orders.

The standard packaging is composed of a rigid black box which is sealed with black satin ribbon and personalized with the A&R logo. For some product categories, there is an additional customised protective packaging, in which the item is wrapped. The items thus presented are packaged and delivered with an external Havana cardboard box.

To discover our returns and refunds policy and to learn how to return an item, please kindly visit our Returns section in the Customer Service area. 22. How can I request my RAN (Return Authorization Number)? Requesting your RAN (return authorization number) is very simple. If you are registered: • Sign into your account • Go to the ‘Orders’ section • Identify the order containing the item(s) you would like to return, click on the 'Return Product' button and follow the method. If you have placed an order but have not yet registered, click here to request your RAN.

Please be assured that your personal information on the A&R US online store is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, and credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that in case you subscribed to our newsletter we may use your contact details to inform you of the latest arrivals as well as special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time in 'My Account' selecting 'Newsletter Management'. For further details, please visit our Privacy Policy section.

In your 'Wish List' you can save your favorite products, keep track of them and eventually purchase them whenever you please.

You can send your ‘Wish List’ to others and include a personalized message.

You can send an order as a gift. All you have to do is add the products you would like to send as a gift to your shopping bag. Check the "gift option" box at checkout and fill in the required fields. You can also add a personal message which will be sent with your gift and choose whether to send the confirmation email, without the price, to the recipient.